01Available in prototype
Patient enquiry capture
Separate Book an Appointment and Ask the Clinic paths help patients state what they need before follow-up begins.
Give the clinic useful context from the start of the enquiry.
Products & Solutions
A clearer path from enquiry to appointment
NovaCare
Every patient enquiry deserves a clear next step.
AI Patient Inquiry & Appointment Platform
An AI-assisted clinic operations workspace that turns patient enquiries into structured follow-up, conversations, appointments, reminders, and management visibility.
The customer problem
Unstructured enquiries make follow-up harder than it needs to be.
Patient enquiries often arrive through different channels with incomplete context. Reception teams must work out what the patient needs, how they prefer to be contacted, who should respond, and whether the request has moved forward.
Operational consequences
01
Patients may not know whether their enquiry has reached the right person.
02
Administrative teams repeat questions or lose context between phone, message, and appointment follow-up.
03
Clinic managers have limited visibility into which requests still need action.
The product solution
A clearer operating journey from first action to follow-up.
NovaCare connects patient enquiry capture with NovaCare Assist, reception workflows, simulated communications, scheduling, follow-ups, automation activity, and operational reporting so clinics can demonstrate a clearer path from first contact to appointment.
The live sales demo shows a connected patient-to-reception workflow using fictional, browser-local data: guided intake, administrative AI assistance, shared communications, appointment scheduling, reminders and follow-ups, automation activity, clinic configuration, and management reporting. External messaging and AI delivery are simulated; NovaCare is not an EMR or clinical decision-support system.
Independent clinicsMedical practicesOutpatient service providers
- 01
Choose the request
Start with Book an Appointment or Ask the Clinic so the request has a clear purpose.
- 02
Provide contact details
Share the information the clinic needs and choose WhatsApp or phone as the preferred contact method.
- 03
Review and send
Check the request before it enters the clinic's administrative follow-up process.
Capabilities & business value
Useful capabilities, connected to a practical benefit.
Prototype functionality and configurable implementation work remain clearly separated.
02Available in prototype
Patient contact details
A structured form captures the contact information needed for an administrative response.
Reduce repeated questions and incomplete callback information.
03Available in prototype
Contact preference
Patients can state whether they prefer follow-up by WhatsApp or phone.
Let administrators see the requested response channel before reaching out.
04Available in prototype
Review before sending
A review step lets the patient check their request details before submission.
Help patients catch missing or incorrect information early.
05Available in prototype
Three-stage request journey
The interface explains the request journey in three clear stages so the next step is easier to understand.
Set clearer expectations without claiming automated clinical handling.
06Configurable extension
Clinic-specific operating design
Workflows, permissions, integrations, data controls, and deployment requirements are defined through discovery.
Fit the administrative journey to the clinic's actual team and process.
Real product evidence
See the experience customers and teams would use.
This genuine NovaCare capture shows a demonstration patient-enquiry and appointment-request interface using fictional data. It is administrative software evidence, not a clinical system or a claim of live messaging integration.
Patient enquiry and appointment request
Open experienceA genuine NovaCare demonstration interface showing Book an Appointment, Ask the Clinic, patient contact fields, WhatsApp or phone preference, review, and confirmation stages using fictional data.
PSS customization & implementation
Fit the product to the way your organization actually works.
PSS scopes workflow configuration, data, integrations, permissions, deployment, testing, and adoption around the intended operating environment.
- Clinic-specific enquiry categories, routing rules, and administrative stages
- Service, location, and practitioner directory configuration
- Integration and data-handling discovery for the clinic's current environment
- Access controls, deployment design, validation, and staff adoption support
Product FAQ
Clear boundaries before implementation.
Is NovaCare an electronic medical-record system?
No. NovaCare is presented as a clinic administration and patient-enquiry management prototype. It does not claim medical-record, e-prescribing, diagnostic, or clinical decision-support capabilities.
Does NovaCare include healthcare integrations or certifications?
No integrations, regulatory certifications, or compliance guarantees are claimed. Data protection, regulatory requirements, hosting, and system connections must be assessed for the intended clinic and jurisdiction.
Can the workflow be adapted to our clinic?
Yes, the administrative workflow can be scoped around services, locations, team roles, enquiry categories, and appointment processes. Final feasibility depends on discovery and the required operating controls.
NovaCare / next step
See how the product could fit your operation.
Walk through the current prototype with PSS, then discuss the workflow, users, systems, and controls required for implementation.
Explore NovaCare Demo